(7:59) [Lee] Hello, my name is Lee and I’ll be helping you today. I’m talking to multiple people at a time so I’ll just take a minute to read over your question. In the meantime, for security purposes could you please provide me with the last 4 characters of the cPanel password or the pin number you set up on the account please? And can I also get your domain name?
(7:59) [support Chat] Our site, ___.com, is down
(8:0) [Lee] Okay, I need the last four of the cpanel password
(8:1) [support Chat] ___
(8:1) [Lee] One moment
(8:1) [Lee] When you say it’s down, what do you mean exactly?
(8:2) [support Chat] We cannot access the site or the WordPress console
(8:3) [Lee] It looks like you’re out of hard drive space
(8:4) [Lee] I can reboot and then you can work on deleting files or adding additional space
(8:5) [Lee] But your site won’t work till you have space
(8:6) [support Chat] We’re not doing much with this site. Can’t imagine why it would be using significant hard drive space.
(8:8) [Lee] It’s showing failed to connect to socket
(8:8) [Lee] Which comes from lack of space
(8:8) [Lee] But I can reboot it may just need to be rebooted
(8:11) [Lee] Sorry, but due to inactivity I will have to close the chat. If you need further assistance please feel free to chat back in at any time! Have a great day!